Alternatives
10 best Freshdesk Fred AI alternatives
Tools that cover the same task as Freshdesk Fred AI (research), ranked by how completely their pricing, free tier and API access are documented. Checked Oct 4, 2026.
- Freshdesk Fred AI starts at
- $19/mo
- Free plan
- Free tier unknown
- API
- API available
- 01
Zendesk AI
Zendesk AI powers the company's Resolution Platform with AI agents, Copilot, intelligent automation, and knowledge tools that learn from service interactions. It is sold as part of Zendesk customer service plans rather than a standalone chatbot app.
Best for: Customer service and CX teams adopting AI agents, Copilot assistance, and knowledge-grounded automation inside Zendesk.
- 02
Crisp
Crisp is an AI-first customer support suite centered on Hugo, its AI agent teammate, alongside shared inbox, chat widget, knowledge base, CRM, and analytics. Plans scale from free solo inboxes to Plus tiers with omnichannel AI chatbots, workflow automation, and included AI credits per workspace.
Best for: Startups and SMB support teams replacing email silos with AI-assisted chat, inbox, and lightweight CRM in one workspace.
- 03
Leadbay
Leadbay qualifies leads in data-scarce B2B markets such as construction, hospitality, and healthcare, then feeds ChatGPT, Claude, and Copilot agents through its MCP workspace. Pricing tiers scale weekly qualified lead volumes with people, phone, and email enrichment included.
Best for: Sales and growth teams in hard-to-data industries who want qualified leads inside their existing AI assistant workflows.
- 04
Bot9 AI
Bot9 trains a secure AI chatbot on a company's website and technical resources to automate customer support and sales questions. It offers widget embedding, multilingual replies, integrations, and tiered response limits for support teams.
Best for: Startups and support teams that want a website-trained AI chatbot for 24/7 customer support and sales assistance.
- 05
ChatBot
ChatBot.com is LiveChat’s AI chatbot platform for websites and messaging channels. It combines a visual builder, customer-service agent workflows, analytics, and integrations such as Shopify, WhatsApp, and Slack to automate support and sales conversations.
Best for: Support, marketing, and ecommerce teams that want a hosted chatbot widget with integrations and measurable resolutions.
- 06
LiveChat
LiveChat is customer service software with live chat, AI text agents, and sales workflows for websites and messaging channels. LiveChat 2.0 adds an inbox with revenue tracking for human and AI agents, targeting ecommerce and support teams.
Best for: Ecommerce and SaaS support teams that want chat, AI assistance, and sales boosting in one widget.
- 07
Tidio
Tidio combines Lyro AI Agent, live chat, help desk, and Flows automation for ecommerce and service teams. Lyro answers repetitive questions, recommends products, and escalates complex cases while agents work a unified inbox across chat and email.
Best for: Shopify and ecommerce merchants automating support while keeping humans in the loop for complex tickets.
- 08
Resolve247
Resolve247 provides AIChatbot and ResponseAssistant for customer and internal support. Teams train bots on their content, deploy widgets, and use assistant tooling so agents answer consistently without inventing facts.
Best for: Support and success teams that want a combined customer chatbot and agent response assistant on one platform.
- 09
Rargus
Rargus uses generative AI to turn customer feedback from app reviews, support tickets, and public channels into segmented insights. Product and research teams get dashboards and unlimited-seat plans to understand what customers want.
Best for: Product teams analyzing customer feedback at scale across public and connected data sources.
- 10
GPT-trainer
GPT-trainer helps businesses build customer-support chatbots trained on their own content with dashboard analytics, embedding, and optional voice credits. Self-serve and Scale tiers publish monthly message-credit allowances for teams that want managed AI support agents.
Best for: Support and success teams deploying custom chatbots with defined monthly message and voice credit pools.
Freshdesk Fred AI alternatives: common questions
What is the best free alternative to Freshdesk Fred AI?
Crisp has an ongoing free plan. Free Forever plan with website chat widget and two seats; no AI credits included Free plans change, so check the vendor before relying on one.
What is the cheapest Freshdesk Fred AI alternative?
LiveChat has the lowest listed starting price at $19/mo, compared with $19/mo for Freshdesk Fred AI.
Which Freshdesk Fred AI alternatives have an API?
Crisp, Leadbay, Bot9 AI, ChatBot, LiveChat mention API or developer access.