Crisp

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Research · Vendor site 2026-10-04

Crisp is an AI-first customer support suite centered on Hugo, its AI agent teammate, alongside shared inbox, chat widget, knowledge base, CRM, and analytics. Plans scale from free solo inboxes to Plus tiers with omnichannel AI chatbots, workflow automation, and included AI credits per workspace.

Updated 2026-10-04View sources

Official website

Category: Research
Free access: Free Forever plan with website chat widget and two seats; no AI credits included
API access: Chat SDKs and developer hub for embedding Crisp experiences

Is Crisp right for you?

A good fit for

Startups and SMB support teams replacing email silos with AI-assisted chat, inbox, and lightweight CRM in one workspace.

Before you choose

AI automation consumes included credits with overage costs; higher tiers jump sharply in monthly workspace price.

AI customer support

Crisp bundles AI agents, inbox, CRM, and analytics so teams can automate common inquiries while keeping human agents in a shared workspace.

What it can do

Features & capabilities

Unknown is different from unavailable. Each fact carries its own evidence.

Capability	Value	Evidence	Checked
Hugo AI agent	Markets Hugo as an AI support agent teammate within the suite.	Facts sourced	2026-10-04
Shared inbox	Centralizes website chat, email, and omnichannel conversations.	Facts sourced	2026-10-04
Knowledge base	Essentials tier includes a help center integrated with the inbox.	Facts sourced	2026-10-04

Understand the total cost

Crisp pricing & plans

Free

Free Forever plan per workspace

Seats: 2 seats included
AI credits: None included

Mini

$45.00 /mo

Per month, per workspace; 14-day trial on new accounts

Seats: 4 seats included
AI credits: $5 included
Automated conversations: Around 90 per month

Essentials

$95.00 /mo

Per month, per workspace

Seats: 10 seats included
AI credits: $25 included
Omnichannel inbox: WhatsApp, Instagram, SMS, and more

Explore pricing & history

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Craftman

Craftman is a lightweight AI support inbox for startup founders that unifies website chat and email in one feed and drafts replies from your docs. It positions itself as a simpler, lower-cost alternative to full-suite support suites with human-approved sends.

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Freshdesk Fred AI

Freddy AI Copilot is Freshworks AI layer for customer service teams using Freshdesk. It helps agents prioritize tickets, draft replies, and automate resolutions alongside Freddy AI Agent email automation sold within Freshdesk plan tiers and add-ons.

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DenserBot

Denser.ai deploys AI customer-support chatbots trained on your site, PDFs, and docs with citations, plus a built-in helpdesk for escalations. Bots can run on website chat, email, phone, and Shopify with query limits by plan.

Explore tool

The practical questions

Frequently asked questions

What is Crisp used for?

Does Crisp have a free plan?

Free Forever plan with website chat widget and two seats; no AI credits included. This record lists ongoing free access; check the plan limits before starting.

How much does Crisp cost?

The listed monthly price is $45.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.

Can I use Crisp through an API?

Chat SDKs and developer hub for embedding Crisp experiences. API access and subscription access may have different terms; consult the linked sources.

What should I check before choosing it?

AI automation consumes included credits with overage costs; higher tiers jump sharply in monthly workspace price.

Price history

No retained pricing changes yet. A current price alone does not establish a historical trend.

How this profile is supported

Identity and profile

Reviewed vendor source

Read original source ↗

2026-10-04

Facts apply to the named version and check date. Send a sourced correction if something changed.