Launch
$19.00 /mo
Freshdesk plan per agent per month USD, billed annually
- Freddy AI Agent
- 500 sessions included on paid Freshdesk tiers
- Copilot
- Available as add-on on select tiers
- Workspace
- Unified agent workspace with customer context
Freshdesk Fred AI
● Identity checkedResearch · Vendor site 2026-10-04
Freddy AI Copilot is Freshworks AI layer for customer service teams using Freshdesk. It helps agents prioritize tickets, draft replies, and automate resolutions alongside Freddy AI Agent email automation sold within Freshdesk plan tiers and add-ons.
- Category
- Research
- Free access
- Not confirmed
- API access
- MCP actions available as metered add-ons on Freshdesk pricing
Is Freshdesk Fred AI right for you?
A good fit for
Freshdesk customers who want copilot assistance and autonomous email agents inside the same support workspace.
Before you choose
Freddy AI Copilot is an add-on at $29 per agent per month on higher tiers while base helpdesk plans start at $19 per agent per month billed annually.
Freddy AI for service teams
Freshworks positions Freddy AI Copilot to help service teams accomplish more with AI assistance while keeping humans in control of customer experience.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Copilot focus | Freddy AI Copilot page targets agent productivity and customer service automation. | Facts sourced | 2026-10-04 |
| Bundling | Freddy AI Agent sessions ship with Freshdesk Launch, Scale, and Enterprise plans. | Facts sourced | 2026-10-04 |
| Add-on pricing | Pricing page lists Freddy AI Copilot at $29 per agent per month as an add-on. | Facts sourced | 2026-10-04 |
Understand the total cost
Freshdesk Fred AI pricing & plans
Scale
$55.00 /mo
Freshdesk plan per agent per month USD, billed annually
- Multilingual
- Multilingual helpdesk features
- Analytics
- Custom dashboards and intelligent routing
- Add-ons
- Freddy AI Copilot add-on available
Enterprise
$89.00 /mo
Freshdesk plan per agent per month USD, billed annually
- Enterprise controls
- Audit logs and sandbox
- Insights
- Freddy AI Insights included
- Copilot add-on
- Freddy AI Copilot listed as add-on
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Explore toolThe practical questions
Frequently asked questions
What is Freshdesk Fred AI used for?
Freddy AI Copilot is Freshworks AI layer for customer service teams using Freshdesk. It helps agents prioritize tickets, draft replies, and automate resolutions alongside Freddy AI Agent email automation sold within Freshdesk plan tiers and add-ons.
Does Freshdesk Fred AI have a free plan?
Not confirmed. This record does not confirm an ongoing free plan.
How much does Freshdesk Fred AI cost?
The listed monthly price is $19.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Freshdesk Fred AI through an API?
MCP actions available as metered add-ons on Freshdesk pricing. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
Freddy AI Copilot is an add-on at $29 per agent per month on higher tiers while base helpdesk plans start at $19 per agent per month billed annually.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.