Support Team
$25.00 /mo
Listed at $25 per agent per month USD on Zendesk pricing
- Scope
- Core email and ticketing support essentials
Zendesk AI
● Identity checkedResearch · Vendor site 2026-10-04
Zendesk AI powers the company's Resolution Platform with AI agents, Copilot, intelligent automation, and knowledge tools that learn from service interactions. It is sold as part of Zendesk customer service plans rather than a standalone chatbot app.
- Category
- Research
- Free access
- 14-day trial available from Zendesk pricing and signup flows; no ongoing free product tier confirmed for AI features
- API access
- Not confirmed on the AI product page; Zendesk platform integrations are marketed separately
Is Zendesk AI right for you?
A good fit for
Customer service and CX teams adopting AI agents, Copilot assistance, and knowledge-grounded automation inside Zendesk.
Before you choose
Advanced autonomous AI agents and Copilot capabilities are tied to higher Suite plans and add-ons beyond entry Support Team pricing.
Zendesk AI for customer service
Zendesk AI is presented as the intelligence layer for its Resolution Platform, combining AI agents, Copilot, automation, and trusted knowledge to improve resolution quality over time.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Resolution Platform | Zendesk AI page says it powers the Resolution Platform and learns continuously from real interactions. | Facts sourced | 2026-10-04 |
| AI agents | Marketing copy highlights autonomous AI agents alongside Copilot and knowledge capabilities. | Facts sourced | 2026-10-04 |
| Support Team pricing | Public pricing lists Support Team at $25 per agent per month in USD. | Facts sourced | 2026-10-04 |
| Suite Team pricing | Suite Team is listed at $69 per agent per month USD with AI agent automation messaging. | Facts sourced | 2026-10-04 |
Understand the total cost
Zendesk AI pricing & plans
Suite Team
$69.00 /mo
Listed at $69 per agent per month USD on Zendesk pricing
- AI
- Unify support channels and automate resolutions with AI agents
Suite Professional
$149.00 /mo
Listed at $149 per agent per month USD on Zendesk pricing
- Automation
- Advanced automation and AI-driven insights
Copilot
$50.00 /mo
Add-on listed at $50 per agent per month USD on Zendesk pricing
- Assistant
- Proactive AI assistant add-on for service teams
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Frequently asked questions
What is Zendesk AI used for?
Zendesk AI powers the company's Resolution Platform with AI agents, Copilot, intelligent automation, and knowledge tools that learn from service interactions. It is sold as part of Zendesk customer service plans rather than a standalone chatbot app.
Does Zendesk AI have a free plan?
14-day trial available from Zendesk pricing and signup flows; no ongoing free product tier confirmed for AI features. This record does not confirm an ongoing free plan.
How much does Zendesk AI cost?
The listed monthly price is $25.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Zendesk AI through an API?
Not confirmed on the AI product page; Zendesk platform integrations are marketed separately. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
Advanced autonomous AI agents and Copilot capabilities are tied to higher Suite plans and add-ons beyond entry Support Team pricing.
Price history
| Date | Entry plan change | Observation |
|---|---|---|
| 2026-10-04 | $6 → $25 | Entry paid monthly commitment changed in a reviewed publication. Source ↗ |
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.