Starter
$24.17 /mo
$24.17/mo with 100 billable conversations on pricing page
- Conversations
- 100 billable conversations included
- Lyro
- 50 Lyro AI Agent conversations (one-off)
Finding the possibilities
Tidio
● Identity checkedResearch · Vendor site 2026-10-04
Tidio combines Lyro AI Agent, live chat, help desk, and Flows automation for ecommerce and service teams. Lyro answers repetitive questions, recommends products, and escalates complex cases while agents work a unified inbox across chat and email.
- Category
- Research
- Free access
- Starter plan includes a 7-day free trial; Lyro and human conversation limits vary by tier.
- API access
- OpenAPI and integrations are listed on Plus and Premium customer-service plans.
Is Tidio right for you?
A good fit for
Shopify and ecommerce merchants automating support while keeping humans in the loop for complex tickets.
Before you choose
Billable conversations, Lyro AI quotas, and Flows visitor reach are metered separately; Plus starts at $300/month before usage.
AI customer service
Tidio promotes AI-powered support that automates answers, drives sales, and hands complex chats to human agents from one platform.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Lyro AI Agent | AI agent resolves repetitive support questions and assists shoppers. | Facts sourced | 2026-10-04 |
| Flows | Visual Flows automate on-site journeys alongside live chat and ticketing. | Facts sourced | 2026-10-04 |
| Help desk | Ticketing and live chat share one customer-service platform. | Facts sourced | 2026-10-04 |
Understand the total cost
Tidio pricing & plans
Growth
$49.17 /mo
Starts at $49.17/mo from 250 billable conversations
- Automation
- Advanced analytics, macros, and live typing preview
- Trial
- 7-day free trial on paid plans
Plus
$300.00 /mo
Starts at $300/mo plus monthly usage for custom conversation limits
- Support
- Premium support and dedicated success manager
- API
- OpenAPI access on Plus tier
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Frequently asked questions
What is Tidio used for?
Tidio combines Lyro AI Agent, live chat, help desk, and Flows automation for ecommerce and service teams. Lyro answers repetitive questions, recommends products, and escalates complex cases while agents work a unified inbox across chat and email.
Does Tidio have a free plan?
Starter plan includes a 7-day free trial; Lyro and human conversation limits vary by tier.. This record does not confirm an ongoing free plan.
How much does Tidio cost?
The listed monthly price is $24.17 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Tidio through an API?
OpenAPI and integrations are listed on Plus and Premium customer-service plans.. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
Billable conversations, Lyro AI quotas, and Flows visitor reach are metered separately; Plus starts at $300/month before usage.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.