LiveChat

● Identity checked

Research · Vendor site 2026-10-04

LiveChat is customer service software with live chat, AI text agents, and sales workflows for websites and messaging channels. LiveChat 2.0 adds an inbox with revenue tracking for human and AI agents, targeting ecommerce and support teams.

Updated 2026-10-04View sources

Official website

Category: Research
Free access: 14-day free trial; no credit card required on signup
API access: Developer resources and partner API documentation listed under product resources

Is LiveChat right for you?

A good fit for

Ecommerce and SaaS support teams that want chat, AI assistance, and sales boosting in one widget.

Before you choose

Starter plan tracks up to 100 visitors and 60-day chat history; higher tiers raise limits and add reporting.

Overview

LiveChat focuses on intuitive setup for support and sales teams, combining human agents, AI assistance, and ecommerce-oriented engagement tools in one platform.

What it can do

Features & capabilities

Unknown is different from unavailable. Each fact carries its own evidence.

Capability	Value	Evidence	Checked
AI text agent	Markets Text AI Agent to automate service and drive revenue from conversations.	Facts sourced	2026-10-04
Channel coverage	Supports website chat plus integrations such as Shopify, WhatsApp, and Messenger.	Facts sourced	2026-10-04
Customer base	Homepage cites more than 35,000 companies using LiveChat.	Facts sourced	2026-10-04

Understand the total cost

LiveChat pricing & plans

Starter

$19.00 /mo

Per person per month billed annually on pricing page

Visitors: Track up to 100 visitors
History: 60-day chat history with basic widget customization

Team

$49.00 /mo

Per person per month billed annually

Visitors: Track up to 400 visitors with unlimited chat history
Campaigns: Unlimited recurring campaigns

Business

$79.00 /mo

Per person per month billed annually

Visitors: Track up to 1,000 visitors
Staffing: Work scheduler and staffing predictions on Business tier

Explore pricing & history

Alternatives to LiveChat

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AssistLoop

AssistLoop trains an AI support agent on your files, website, and Q&A pairs, then embeds it to answer customers 24/7 with optional human handoff, tickets, and agent actions. It also offers live chat and integrations for bookings or CRM-style follow-ups.

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GLEAP

Gleap is an AI-native customer support platform for software teams. Kai agents answer customers, investigate bug reports, and prepare code fixes your team reviews and ships, with shared inbox, live chat, feedback, and product-management workflows in one place.

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AskNotion

AskNotion resolves to ChatBotKit, a platform for launching AI agents for support, sales, and operations from templates, then customizing them with your data and brand. Agents deploy to websites, apps, Slack, Discord, WhatsApp, and other channels with observability and security features.

Explore tool

The practical questions

Frequently asked questions

What is LiveChat used for?

Does LiveChat have a free plan?

14-day free trial; no credit card required on signup. This record does not confirm an ongoing free plan.

How much does LiveChat cost?

The listed monthly price is $19.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.

Can I use LiveChat through an API?

Developer resources and partner API documentation listed under product resources. API access and subscription access may have different terms; consult the linked sources.

What should I check before choosing it?

Starter plan tracks up to 100 visitors and 60-day chat history; higher tiers raise limits and add reporting.

Price history

No retained pricing changes yet. A current price alone does not establish a historical trend.

How this profile is supported

Identity and profile

Reviewed vendor source

Read original source ↗

2026-10-04

Facts apply to the named version and check date. Send a sourced correction if something changed.