Alternatives
10 best Zendesk AI alternatives
Tools that cover the same task as Zendesk AI (research), ranked by how completely their pricing, free tier and API access are documented. Checked Oct 4, 2026.
- Zendesk AI starts at
- $25/mo
- Free plan
- Free trial
- API
- API unknown
- 01
Freshdesk Fred AI
Freddy AI Copilot is Freshworks AI layer for customer service teams using Freshdesk. It helps agents prioritize tickets, draft replies, and automate resolutions alongside Freddy AI Agent email automation sold within Freshdesk plan tiers and add-ons.
Best for: Freshdesk customers who want copilot assistance and autonomous email agents inside the same support workspace.
- 02
Chatsistant
Chatsistant is a multi-agent RAG chatbot framework for building custom agents, automation, and integrations without coding. Plans scale chatbot counts, storage, vector knowledge, collaborator seats, and optional BYOK access to OpenAI, Claude, Gemini, DeepSeek, and Groq models.
Best for: Teams building customer-facing or internal AI agents who need RAG, function calling, and multi-model routing in one framework.
- 03
Bot9 AI
Bot9 trains a secure AI chatbot on a company's website and technical resources to automate customer support and sales questions. It offers widget embedding, multilingual replies, integrations, and tiered response limits for support teams.
Best for: Startups and support teams that want a website-trained AI chatbot for 24/7 customer support and sales assistance.
- 04
Company Research Agent
CompanyResearch.ai on YouSpot generates deep AI research reports on any company from a domain. The product now lives inside YouSpot’s AI-native solo CRM, offering company research alongside credits-based CRM workflows, integrations, and GTM apps.
Best for: Founders, sellers, and operators who want quick company dossiers inside YouSpot’s CRM rather than a standalone research tab.
- 05
Coxpost
It targets businesses that want lead capture and support automation inside social channels.
Best for: Marketers and small businesses running Facebook, Instagram, and multi-network posting with chatbot automation and comment bots.
- 06
Chatling
Chatling is an AI customer service platform for deploying resolution-focused agents on websites, WhatsApp, Instagram, Telegram, and Messenger. It combines knowledge-base grounding, analytics, optional API access, and human handoff so support teams deflect repetitive tickets without losing context.
Best for: Support and marketing teams that need omnichannel AI agents with branding controls and escalation to humans.
- 07
Chat Data
Chat Data is an AI agent and chatbot platform for customer support that trains on enterprise knowledge, supports omnichannel widgets, MCP integrations, voice modes, and workflow actions. Teams deploy agents on web, WhatsApp, Messenger, Slack, and other channels with compliance-focused hosting.
Best for: Support and operations teams building branded AI agents across messaging channels with training on documents and product catalogs.
- 08
LiveChat
LiveChat is customer service software with live chat, AI text agents, and sales workflows for websites and messaging channels. LiveChat 2.0 adds an inbox with revenue tracking for human and AI agents, targeting ecommerce and support teams.
Best for: Ecommerce and SaaS support teams that want chat, AI assistance, and sales boosting in one widget.
- 09
GoSearch
GoSearch is an AI enterprise search layer that connects more than 100 workplace apps to power chat, custom agents, and no-code workflows grounded in company knowledge. Teams use it to discover answers, automate routine tasks, and deploy agents in Slack, Teams, and browser extensions.
Best for: Enterprises and knowledge workers who need federated search, AI chat, and automations across fragmented SaaS tools.
- 10
Resolve247
Resolve247 provides AIChatbot and ResponseAssistant for customer and internal support. Teams train bots on their content, deploy widgets, and use assistant tooling so agents answer consistently without inventing facts.
Best for: Support and success teams that want a combined customer chatbot and agent response assistant on one platform.
Zendesk AI alternatives: common questions
What is the best free alternative to Zendesk AI?
Company Research Agent has an ongoing free plan. YouSpot Free includes up to 50 credits per month with no credit card Free plans change, so check the vendor before relying on one.
What is the cheapest Zendesk AI alternative?
Coxpost has the lowest listed starting price at $9/mo, compared with $25/mo for Zendesk AI.
Which Zendesk AI alternatives have an API?
Freshdesk Fred AI, Chatsistant, Bot9 AI, Coxpost, Chatling mention API or developer access.