Free Edition
Free
Free forever for up to three agents on the pricing page
- Agents
- Three user licenses on Free Edition
- Ticketing
- Basic email ticketing out of the box
Zoho Desk
● Identity checkedAssistant · Vendor site 2026-10-04
Zoho Desk is AI-assisted customer service software with a unified ticket inbox, help center builder, workflows, and Zia AI for summaries, sentiment, autonomous agents, and generative replies. Editions scale from a free three-agent tier through Express, Standard, Professional, and Enterprise.
- Category
- Assistant
- Free access
- Free Edition includes three user licenses with basic email ticketing
- API access
- REST APIs and webhooks are documented across Zoho Desk editions; generative AI BYOK options vary by data center
Is Zoho Desk right for you?
A good fit for
SMB and mid-market support teams wanting affordable omnichannel help desk software inside the Zoho ecosystem.
Before you choose
Express is capped at five users; telephony, live chat, and advanced AI agent capacity require higher editions or add-ons.
AI help desk software
Zoho Desk unifies customer conversations across channels, pairs them with a branded help center, and embeds Zia AI for autonomous agents, insights, and assisted replies without replacing human judgment.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Zia AI | Homepage highlights Zia weaving AI into support with autonomous agents and draft responses. | Facts sourced | 2026-10-04 |
| Free Edition | Pricing page states the free plan offers three user licenses for email ticketing. | Facts sourced | 2026-10-04 |
| Express pricing | Express product page lists $7 per user per month billed annually and $9 billed monthly. | Facts sourced | 2026-10-04 |
| AI agents on pricing | Pricing feature list includes AI agents with Zoho LLM access and up to 30M free tokens per month. | Facts sourced | 2026-10-04 |
Understand the total cost
Zoho Desk pricing & plans
Express
$7.00 /mo
$7 per user per month billed annually; $9 per user per month billed monthly on Express page
- Team size
- Built for teams of five users or fewer
- Channels
- Email, social, web forms, and core workflow automation
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Explore toolThe practical questions
Frequently asked questions
What is Zoho Desk used for?
Zoho Desk is AI-assisted customer service software with a unified ticket inbox, help center builder, workflows, and Zia AI for summaries, sentiment, autonomous agents, and generative replies. Editions scale from a free three-agent tier through Express, Standard, Professional, and Enterprise.
Does Zoho Desk have a free plan?
Free Edition includes three user licenses with basic email ticketing. This record lists ongoing free access; check the plan limits before starting.
How much does Zoho Desk cost?
The listed monthly price is $7.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Zoho Desk through an API?
REST APIs and webhooks are documented across Zoho Desk editions; generative AI BYOK options vary by data center. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
Express is capped at five users; telephony, live chat, and advanced AI agent capacity require higher editions or add-ons.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.