Alternatives
10 best Zoho Desk alternatives
Tools that cover the same task as Zoho Desk (assistant), ranked by how completely their pricing, free tier and API access are documented. Checked Oct 4, 2026.
- Zoho Desk starts at
- $7/mo
- Free plan
- Free plan
- API
- API available
- 01
Freshdesk
Freshdesk is Freshworks customer service software that combines ticketing, shared inbox, knowledge base, and embedded Freddy AI agents and copilot features. Plans scale from email-first AI service to multilingual enterprise helpdesk with analytics, routing, and add-on AI session packs.
Best for: Support teams adopting AI-assisted email resolution, agent copilot, and omnichannel ticketing in one Freshworks workspace.
- 02
Chatisto
Chatisto provides an AI customer support agent for small teams that answers web chat and email from your docs, with human handoff, flow builder, unified inbox, and analytics. Pricing is flat per team without per-seat fees on paid tiers.
Best for: Small businesses that want affordable AI-first support on web chat and email without Intercom-scale pricing.
- 03
Chatwoot
Chatwoot is an open-source customer support platform with cloud hosting, shared inboxes, live chat, help centers, automations, and Captain AI for copilot and assistant features. Cloud pricing is per agent with a free Hacker tier and paid plans that add channels, voice, and AI credits.
Best for: Support teams wanting an open-core Intercom alternative with optional AI copilot on hosted plans.
- 04
Chative
Chative is an ecommerce customer messaging platform with live chat, AI agents, omnichannel inbox, and CRM features built for online stores. It automates FAQs, order tracking, product recommendations, cart recovery, and team collaboration across chat channels.
Best for: Ecommerce merchants and support teams who want AI-assisted sales chat, order context, and multichannel inbox tooling.
- 05
Salesforce Service Cloud
Salesforce Service Cloud is customer service software that combines case management, self-service, analytics, and Agentforce AI agents on one CRM platform. It supports contact centers, field service, IT service, and AI-assisted support workflows for large organizations.
Best for: Customer support, IT, and operations teams that need CRM-backed service workflows with optional AI agents across channels
- 06
Giftpack AI
Giftpack is enterprise gifting infrastructure with AI-assisted workflows. Teams run branded storefronts, global catalogs, recipient management, points rewards, and fulfillment for employee, customer, and partner incentive programs.
Best for: Marketing, sales, HR, and operations teams that need global corporate gifting, swag, and rewards at scale.
- 07
REVE Chat
REVE Chat combines AI agents, live chat, visual chatbots, ticketing, WhatsApp campaigns, and voice bots for omnichannel customer engagement. Plans scale seats, AI conversation credits, and voice minutes for support and sales teams.
Best for: Ecommerce and service teams automating support across web chat, social, WhatsApp, email, and voice.
- 08
Dealism
Dealism is an AI customer agent platform for sales conversations on Instagram, WhatsApp, and live chat. It pairs comment-to-DM automations with open-ended AI replies, a unified inbox, and CRM tags without traditional helpdesk setup.
Best for: Social sellers and small teams converting Instagram, WhatsApp, and website chat into automated sales conversations.
- 09
Desku
Desku is AI customer service software that unifies live chat, email, and social messages in one helpdesk inbox. It targets small businesses and startups with no-code AI chatbots, automation, and omnichannel support to respond faster without coding.
Best for: Small businesses and SaaS teams that need a unified AI helpdesk across chat, email, and social channels.
- 10
Hoory
Hoory AI is an all-in-one customer support portal that combines ticketing, live chat, and AI assistants for handling customer conversations. Plans add shared channels, multilingual support, help centers, and bundled AI conversation credits with per-conversation overage pricing after included credits are used.
Best for: Support teams and small businesses that want affordable AI-assisted chat, ticketing, and contact management in one workspace.
Zoho Desk alternatives: common questions
What is the best free alternative to Zoho Desk?
Chatisto has an ongoing free plan. Free plan includes an AI chat widget with 500 AI credits per month and basic analytics. Free plans change, so check the vendor before relying on one.
What is the cheapest Zoho Desk alternative?
Hoory has the lowest listed starting price at $6/mo, compared with $7/mo for Zoho Desk.
Which Zoho Desk alternatives have an API?
Freshdesk, Chatisto, Chatwoot, Chative, Salesforce Service Cloud mention API or developer access.