Starter Suite
$25.00 /mo
Per user per month on Service Cloud pricing
- Edition
- Entry Salesforce suite pricing tier for service use cases
Salesforce Service Cloud
● Identity checkedAssistant · Vendor site 2026-10-04
Salesforce Service Cloud is customer service software that combines case management, self-service, analytics, and Agentforce AI agents on one CRM platform. It supports contact centers, field service, IT service, and AI-assisted support workflows for large organizations.
- Category
- Assistant
- Free access
- Not confirmed
- API access
- Salesforce documents Web Services API and platform integrations; some add-ons list separate per-user API fees on the service pricing page
Is Salesforce Service Cloud right for you?
A good fit for
Customer support, IT, and operations teams that need CRM-backed service workflows with optional AI agents across channels
Before you choose
List prices are per user per month and many advanced Agentforce, messaging, and data features require higher editions or add-on purchases
Overview
Salesforce Service Cloud advertises AI-enabled customer service on the Salesforce platform, combining case handling, automation, and Agentforce agents for enterprise support teams.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Agentforce | Salesforce Service Cloud marketing emphasizes AI agents alongside human agents for customer service | Facts sourced | 2026-10-04 |
| Channels | Service solutions span customer service management, contact center, field service, and self-service | Facts sourced | 2026-10-04 |
| Add-ons | Pricing page lists optional add-ons such as Enhanced Messaging for additional per-user monthly fees | Facts sourced | 2026-10-04 |
| Analytics | Service Analytics and related AI service offerings are part of the broader Service Cloud portfolio | Facts sourced | 2026-10-04 |
Understand the total cost
Salesforce Service Cloud pricing & plans
Pro Suite
$100.00 /mo
Per user per month on Service Cloud pricing
- Edition
- Mid-tier suite with expanded CRM capabilities
Core
$195.00 /mo
Per user per month on Service Cloud pricing
- Edition
- Core Service Cloud edition pricing
Advanced
$395.00 /mo
Per user per month on Service Cloud pricing
- Edition
- Advanced Service Cloud edition pricing
Max
$550.00 /mo
Per user per month on Service Cloud pricing
- Edition
- Max Service Cloud edition pricing
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Frequently asked questions
What is Salesforce Service Cloud used for?
Salesforce Service Cloud is customer service software that combines case management, self-service, analytics, and Agentforce AI agents on one CRM platform. It supports contact centers, field service, IT service, and AI-assisted support workflows for large organizations.
Does Salesforce Service Cloud have a free plan?
Not confirmed. This record does not confirm an ongoing free plan.
How much does Salesforce Service Cloud cost?
The listed monthly price is $25.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Salesforce Service Cloud through an API?
Salesforce documents Web Services API and platform integrations; some add-ons list separate per-user API fees on the service pricing page. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
List prices are per user per month and many advanced Agentforce, messaging, and data features require higher editions or add-on purchases
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.