Support · Vendor site 2026-10-04
osTicket is a widely used open-source customer support ticketing system for help desks and shared inboxes. The official site promotes the downloadable open-source edition plus optional cloud trials while linking setup guides, downloads, and community resources for teams handling email, web, and API-created tickets.
IT and support teams who want a self-hosted ticketing queue they can customize rather than a proprietary SaaS desk only.
Self-hosted deployments require your own PHP stack, mail configuration, and ongoing maintenance outside the downloadable package.
osTicket centralizes customer conversations into assignable tickets with web and email channels, targeting organizations that prefer downloadable help desk software.
What it can do
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Edition | Download page headline promotes the Open Source Edition for self-hosted installs. | Facts sourced | 2026-10-04 |
| Positioning | Site title and copy describe osTicket as a support ticketing system. | Facts sourced | 2026-10-04 |
| Cloud trial | Homepage promotes a 30-day cloud-hosted help desk trial on SupportSystem. | Facts sourced | 2026-10-04 |
Understand the total cost
Free
Free
Download page offers the Open Source Edition at no license fee; the homepage also advertises a separate 30-day cloud trial on SupportSystem.
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osTicket is a widely used open-source customer support ticketing system for help desks and shared inboxes. The official site promotes the downloadable open-source edition plus optional cloud trials while linking setup guides, downloads, and community resources for teams handling email, web, and API-created tickets.
Download page offers the Open Source Edition at no license fee; the homepage also advertises a separate 30-day cloud trial on SupportSystem.. This record lists ongoing free access; check the plan limits before starting.
No paid monthly price is listed; this record treats the product as free to start. See the plan cards for entitlements, billing commitments and seat minimums.
Not confirmed. API access and subscription access may have different terms; consult the linked sources.
Self-hosted deployments require your own PHP stack, mail configuration, and ongoing maintenance outside the downloadable package.
No retained pricing changes yet. A current price alone does not establish a historical trend.
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.