Support · Vendor site 2026-10-04
osTicket is a widely used open-source customer support ticketing system for help desks and shared inboxes. The official site promotes the downloadable open-source edition plus optional cloud trials while linking setup guides, downloads, and community resources for teams handling email, web, and API-created tickets.
Understand the total cost
Free
Free
Download page offers the Open Source Edition at no license fee; the homepage also advertises a separate 30-day cloud trial on SupportSystem.
No retained pricing changes yet. A current price alone does not establish a historical trend.
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.
Yes. osTicket has an ongoing free plan. Download page offers the Open Source Edition at no license fee; the homepage also advertises a separate 30-day cloud trial on SupportSystem.
osTicket is listed as free. No paid plan with a published price was found.
We could not confirm API access for osTicket.