Alternatives
10 best Salesforce Service Cloud alternatives
Tools that cover the same task as Salesforce Service Cloud (assistant), ranked by how completely their pricing, free tier and API access are documented. Checked Oct 4, 2026.
- Salesforce Service Cloud starts at
- $25/mo
- Free plan
- Free tier unknown
- API
- API available
- 01
Hoory
Hoory AI is an all-in-one customer support portal that combines ticketing, live chat, and AI assistants for handling customer conversations. Plans add shared channels, multilingual support, help centers, and bundled AI conversation credits with per-conversation overage pricing after included credits are used.
Best for: Support teams and small businesses that want affordable AI-assisted chat, ticketing, and contact management in one workspace.
- 02
Giftpack AI
Giftpack is enterprise gifting infrastructure with AI-assisted workflows. Teams run branded storefronts, global catalogs, recipient management, points rewards, and fulfillment for employee, customer, and partner incentive programs.
Best for: Marketing, sales, HR, and operations teams that need global corporate gifting, swag, and rewards at scale.
- 03
Chatwoot
Chatwoot is an open-source customer support platform with cloud hosting, shared inboxes, live chat, help centers, automations, and Captain AI for copilot and assistant features. Cloud pricing is per agent with a free Hacker tier and paid plans that add channels, voice, and AI credits.
Best for: Support teams wanting an open-core Intercom alternative with optional AI copilot on hosted plans.
- 04
Freshdesk
Freshdesk is Freshworks customer service software that combines ticketing, shared inbox, knowledge base, and embedded Freddy AI agents and copilot features. Plans scale from email-first AI service to multilingual enterprise helpdesk with analytics, routing, and add-on AI session packs.
Best for: Support teams adopting AI-assisted email resolution, agent copilot, and omnichannel ticketing in one Freshworks workspace.
- 05
Dapta
Dapta provides AI voice and text agents for SMB sales workflows, including reception, lead qualification, follow-ups, and customer support. Teams connect CRMs such as HubSpot, GoHighLevel, or Salesforce to automate calls, WhatsApp messages, and sequences.
Best for: SMB sales, operations, and support leaders who want callable and text AI agents without building telephony from scratch.
- 06
Chative
Chative is an ecommerce customer messaging platform with live chat, AI agents, omnichannel inbox, and CRM features built for online stores. It automates FAQs, order tracking, product recommendations, cart recovery, and team collaboration across chat channels.
Best for: Ecommerce merchants and support teams who want AI-assisted sales chat, order context, and multichannel inbox tooling.
- 07
AIHelp
AIHelp is a customer-support platform for mobile apps and websites combining in-app messaging, AI chatbots, smart forms, help centers, and automation. It targets games and apps that need SDK-based support, ticketing workflows, and optional AI Premium capabilities such as bots and push notifications.
Best for: Mobile game and app publishers plus web teams that want in-app chat, bots, and help-center tooling in one support stack.
- 08
Airtable AI
Airtable is a collaborative app-building platform that embeds AI across databases, interfaces, automations, and agents. Teams use it to connect operational data, build no-code workflows, and apply AI to reporting, content, and cross-app integrations at scale.
Best for: Operations, marketing, and product teams that want AI-assisted workflows on structured data with interfaces and automations.
- 09
REVE Chat
REVE Chat combines AI agents, live chat, visual chatbots, ticketing, WhatsApp campaigns, and voice bots for omnichannel customer engagement. Plans scale seats, AI conversation credits, and voice minutes for support and sales teams.
Best for: Ecommerce and service teams automating support across web chat, social, WhatsApp, email, and voice.
- 10
Buzzabout
Buzzabout is a social intelligence platform that analyzes billions of conversations across Reddit, TikTok, YouTube, Instagram, X, and LinkedIn. Marketers and agencies use it for audience research, listening agents, exports, and API-driven workflows with credit-based plans.
Best for: Marketers, product managers, and agencies who need multi-platform social listening with evidence-backed research exports.
Salesforce Service Cloud alternatives: common questions
What is the best free alternative to Salesforce Service Cloud?
Giftpack AI has an ongoing free plan. Freemium includes $0 per month with 250 recipients, marketplace access, smart gifting, and unlimited branded gifts. Free plans change, so check the vendor before relying on one.
What is the cheapest Salesforce Service Cloud alternative?
Hoory has the lowest listed starting price at $6/mo, compared with $25/mo for Salesforce Service Cloud.
Which Salesforce Service Cloud alternatives have an API?
Giftpack AI, Chatwoot, Freshdesk, Dapta, Chative mention API or developer access.