Platform
Not listed
EUR 850/month equivalent annually for captured volume tier
- Included scope
- Base platform; Copilot/resolutions extra
Pluno
● Identity checkedAI technical customer support · Official-source review 2026-10-09
Pluno adds AI product assistance, helpdesk replies, ticket deflection and engineering escalation to B2B support workflows. Agents use past tickets and connected information, with a separate troubleshooting module.
- Category
- AI technical customer support
- Free access
- Fourteen-day no-card trial with all modules advertised; free offline simulation on historical tickets also offered. No ongoing free plan established.
- API access
- Zendesk, Intercom and Salesforce helpdesk integrations; Slack/Jira escalations and custom APIs. Exact connector and read/write scope depends on module.
Is Pluno right for you?
A good fit for
Relevant to support teams evaluating answers on representative, redacted historical tickets before permitting autonomous resolution.
Before you choose
Captured 1,000–3,000 ticket tier shows EUR 850/month equivalent billed annually, plus EUR 49/seat/month Copilot and EUR 0.90/resolution Deflection. QA add-on EUR 35/agent/month; troubleshooting EUR 99/month for 4,000 credits, roughly 50 investigations. Resolution is recorded after 72 hours without further customer reply; escalations are not charged as resolutions. Base fee depends on ticket-volume trend. Enterprise SSO/custom terms. Security certifications, EU-processing and resolution/ROI statistics were not independently audited. No ticket imported, answer sent or system action tested.
Workflow and handoff
Run a redacted offline simulation, inspect citations and escalation quality, and enable only narrowly approved production actions.
Pricing and practical limits
Captured 1,000–3,000 ticket tier shows EUR 850/month equivalent billed annually, plus EUR 49/seat/month Copilot and EUR 0.90/resolution Deflection. QA add-on EUR 35/agent/month; troubleshooting EUR 99/month for 4,000 credits, roughly 50 investigations. Resolution is recorded after 72 hours without further customer reply; escalations are not charged as resolutions. Base fee depends on ticket-volume trend. Enterprise SSO/custom terms. Security certifications, EU-processing and resolution/ROI statistics were not independently audited. No ticket imported, answer sent or system action tested.
Review method
Official product evidence reviewed on 2026-10-09; product artwork inspected visually. No hands-on vendor application test was performed. Application performance, security claims and plan enforcement were not independently tested.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Product workflow | Pluno adds AI product assistance, helpdesk replies, ticket deflection and engineering escalation to B2B support workflows. Agents use past tickets and connected information, with a separate troubleshooting module. | Facts sourced | 2026-10-09 |
| Pricing and restrictions | Captured 1,000–3,000 ticket tier shows EUR 850/month equivalent billed annually, plus EUR 49/seat/month Copilot and EUR 0.90/resolution Deflection. QA add-on EUR 35/agent/month; troubleshooting EUR 99/month for 4,000 credits, roughly 50 investigations. Resolution is recorded after 72 hours without further customer reply; escalations are not charged as resolutions. Base fee depends on ticket-volume trend. Enterprise SSO/custom terms. Security certifications, EU-processing and resolution/ROI statistics were not independently audited. No ticket imported, answer sent or system action tested. | Facts sourced | 2026-10-09 |
Understand the total cost
Pluno pricing & plans
Troubleshooting
Not listed
EUR 99/month add-on
- Included scope
- 4,000 credits; variable investigation cost
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Explore toolThe practical questions
Frequently asked questions
Was the application hands-on tested?
No. This listing is based on dated official-source evidence and a visual artwork check. Unconfirmed costs and restrictions are identified explicitly.
What is Pluno used for?
Pluno adds AI product assistance, helpdesk replies, ticket deflection and engineering escalation to B2B support workflows. Agents use past tickets and connected information, with a separate troubleshooting module.
Does Pluno have a free plan?
Fourteen-day no-card trial with all modules advertised; free offline simulation on historical tickets also offered. No ongoing free plan established.. This record does not confirm an ongoing free plan.
How much does Pluno cost?
A listed monthly price has not been confirmed. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Pluno through an API?
Zendesk, Intercom and Salesforce helpdesk integrations; Slack/Jira escalations and custom APIs. Exact connector and read/write scope depends on module.. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
Captured 1,000–3,000 ticket tier shows EUR 850/month equivalent billed annually, plus EUR 49/seat/month Copilot and EUR 0.90/resolution Deflection. QA add-on EUR 35/agent/month; troubleshooting EUR 99/month for 4,000 credits, roughly 50 investigations. Resolution is recorded after 72 hours without further customer reply; escalations are not charged as resolutions. Base fee depends on ticket-volume trend. Enterprise SSO/custom terms. Security certifications, EU-processing and resolution/ROI statistics were not independently audited. No ticket imported, answer sent or system action tested.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Official product information
Current official product source read individually; product artwork inspected visually.
Read original source ↗Pricing review
Official pricing and billing restrictions read individually.
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.