Customer support · Vendor site 2026-10-04
Libredesk is a modern open-source omnichannel customer support desk you self-host as a single binary. It combines live chat, shared inbox, automations, CSAT surveys, SLA tooling, and granular permissions for teams that want helpdesk software without SaaS lock-in.
Support and success teams that need omnichannel ticketing and chat on infrastructure they control.
FAQ notes managed cloud API hosting is coming soon, so today’s path is self-hosting the binary on your own servers.
Libredesk packages live chat, inbox, automation, and survey tooling into one open-source binary for teams avoiding proprietary helpdesk subscriptions.
What it can do
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Channels | Marketing lists live chat, shared inbox, email, automations, CSAT, and SLA management. | Facts sourced | 2026-10-04 |
| Deployment | Site highlights deployment with a single self-hosted binary for Linux, Windows, and macOS. | Facts sourced | 2026-10-04 |
| Permissions | Feature copy describes role-based access with custom roles and per-action permissions. | Facts sourced | 2026-10-04 |
Understand the total cost
Free
Free
Homepage FAQ answers state the self-hosted desk is free, including live chat and shared inbox in one binary you run on your server.
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Explore toolThe practical questions
FAQ states Libredesk is self-hosted and free, with live chat, email, and more delivered in a single binary you run on your own server.
FAQ explains you download and run the single binary on a server you control; managed cloud hosting is marked as coming soon.
Libredesk is a modern open-source omnichannel customer support desk you self-host as a single binary. It combines live chat, shared inbox, automations, CSAT surveys, SLA tooling, and granular permissions for teams that want helpdesk software without SaaS lock-in.
Homepage FAQ answers state the self-hosted desk is free, including live chat and shared inbox in one binary you run on your server.. This record lists ongoing free access; check the plan limits before starting.
No paid monthly price is listed; this record treats the product as free to start. See the plan cards for entitlements, billing commitments and seat minimums.
Not confirmed. API access and subscription access may have different terms; consult the linked sources.
FAQ notes managed cloud API hosting is coming soon, so today’s path is self-hosting the binary on your own servers.
No retained pricing changes yet. A current price alone does not establish a historical trend.
Reviewed vendor source
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