Free
Free
Zammad.org states you can download and install the software on your servers for free.
- Access
- Zammad.org states you can download and install the software on your servers for free.
Finding the possibilities
Zammad
● Identity checkedCustomer support · Vendor site 2026-10-04
Zammad is an open-source, web-based help desk and ticketing system you download and install on your own Linux servers. The community site distributes packages and source builds for current releases, targeting teams that want omnichannel support software without mandatory cloud hosting.
- Category
- Customer support
- Free access
- Zammad.org states you can download and install the software on your servers for free.
- API access
- Official documentation introduces a REST API that supports the same operations available in the web interface.
Is Zammad right for you?
A good fit for
Support and IT teams that prefer self-hosted ticketing on Debian, Ubuntu, CentOS, Docker, or source installs.
Before you choose
Community downloads do not include macOS or Windows server builds; commercial hosted plans are sold separately on zammad.com.
Community help desk
Zammad.org welcomes users to the community edition with free downloads for multiple Linux deployment methods and pointers to commercial hosting for other platforms.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Open-source desk | Hero copy describes Zammad as a web-based open source user support and ticketing solution you host yourself. | Facts sourced | 2026-10-04 |
| Install options | Download grid lists source, package, and Docker install paths for version 7.2 on common Linux platforms. | Facts sourced | 2026-10-04 |
| REST API | Documentation intro states Zammad provides a REST API covering operations available through the application. | Facts sourced | 2026-10-04 |
Understand the total cost
Zammad pricing & plans
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Explore toolThe practical questions
Frequently asked questions
What is Zammad used for?
Zammad is an open-source, web-based help desk and ticketing system you download and install on your own Linux servers. The community site distributes packages and source builds for current releases, targeting teams that want omnichannel support software without mandatory cloud hosting.
Does Zammad have a free plan?
Zammad.org states you can download and install the software on your servers for free.. This record lists ongoing free access; check the plan limits before starting.
How much does Zammad cost?
No paid monthly price is listed; this record treats the product as free to start. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Zammad through an API?
Official documentation introduces a REST API that supports the same operations available in the web interface.. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
Community downloads do not include macOS or Windows server builds; commercial hosted plans are sold separately on zammad.com.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.