Standard
$25.00 /mo
$25 per user per month on Standard
- Inbox
- Shared inbox and automation for growing teams
Finding the possibilities
Help Scout
● Identity checkedAssistant · Vendor site 2026-10-04
Help Scout is customer support software with shared inboxes, live chat, AI Copilot assistance, and automation for growing SaaS and ecommerce teams. Plans scale per user with Standard, Plus, and Pro tiers that add workflows, AI features, and security controls.
- Category
- Assistant
- Free access
- Not confirmed
- API access
- Not confirmed
Is Help Scout right for you?
A good fit for
Support teams that want a lightweight help desk with AI drafting, knowledge base, and multichannel inbox without enterprise complexity.
Before you choose
Pricing is per user per month; higher tiers are required for advanced automation, Salesforce integration, and HIPAA-ready features.
Support inbox with AI
Help Scout combines shared email, chat, and docs with Copilot so small support teams can automate repetitive replies while keeping a personal tone.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Copilot AI | Copilot provides AI-powered assistance inside the support inbox. | Facts sourced | 2026-10-04 |
| Per-user pricing | Standard, Plus, and Pro publish per-user monthly USD rates. | Facts sourced | 2026-10-04 |
Understand the total cost
Help Scout pricing & plans
Plus
$45.00 /mo
$45 per user per month on Plus
- Scale
- Higher volume workflows across multiple channels
Pro
$75.00 /mo
$75 per user per month on Pro
- Security
- Highest scale, security, and compliance options
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Frequently asked questions
What is Help Scout used for?
Help Scout is customer support software with shared inboxes, live chat, AI Copilot assistance, and automation for growing SaaS and ecommerce teams. Plans scale per user with Standard, Plus, and Pro tiers that add workflows, AI features, and security controls.
Does Help Scout have a free plan?
Not confirmed. This record does not confirm an ongoing free plan.
How much does Help Scout cost?
The listed monthly price is $25.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Help Scout through an API?
Not confirmed. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
Pricing is per user per month; higher tiers are required for advanced automation, Salesforce integration, and HIPAA-ready features.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.