Launch
$19.00 /mo
Per agent per month USD, billed annually
- AI Agent
- Freddy AI Agent with 500 sessions included
- Channels
- Ticketing and shared inbox
- Self-service
- Customer portal and knowledge base
Freshdesk
● Identity checkedAssistant · Vendor site 2026-10-04
Freshdesk is Freshworks customer service software that combines ticketing, shared inbox, knowledge base, and embedded Freddy AI agents and copilot features. Plans scale from email-first AI service to multilingual enterprise helpdesk with analytics, routing, and add-on AI session packs.
- Category
- Assistant
- Free access
- Not confirmed
- API access
- MCP actions sold as add-on packs on the pricing page
Is Freshdesk right for you?
A good fit for
Support teams adopting AI-assisted email resolution, agent copilot, and omnichannel ticketing in one Freshworks workspace.
Before you choose
List prices are per agent; Freddy AI Agent includes 500 sessions on paid tiers with extra session packs billed separately.
AI-powered customer service
Freshdesk markets a guided path from first AI agent to AI across customer service, unifying ready-to-use AI, agents, and workflows for ticketing and email resolution.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| AI resolution | Homepage cites up to 80% resolution rates with email AI agents. | Facts sourced | 2026-10-04 |
| Agent copilot | Marketing highlights Freddy AI Copilot to prioritize work and recommend next steps. | Facts sourced | 2026-10-04 |
| Pricing | Pricing page lists Launch, Scale, and Enterprise per-agent USD rates billed annually. | Facts sourced | 2026-10-04 |
Understand the total cost
Freshdesk pricing & plans
Scale
$55.00 /mo
Per agent per month USD, billed annually
- Routing
- Intelligent routing and multiple SLA policies
- Reporting
- Custom dashboards and reporting
- Collaboration
- External collaborators
Enterprise
$89.00 /mo
Per agent per month USD, billed annually
- Security
- Audit logs and allowed domains or IP whitelisting
- Skills
- Skill-based routing and sandbox
- Insights
- Freddy AI Insights
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Frequently asked questions
What is Freshdesk used for?
Freshdesk is Freshworks customer service software that combines ticketing, shared inbox, knowledge base, and embedded Freddy AI agents and copilot features. Plans scale from email-first AI service to multilingual enterprise helpdesk with analytics, routing, and add-on AI session packs.
Does Freshdesk have a free plan?
Not confirmed. This record does not confirm an ongoing free plan.
How much does Freshdesk cost?
The listed monthly price is $19.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Freshdesk through an API?
MCP actions sold as add-on packs on the pricing page. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
List prices are per agent; Freddy AI Agent includes 500 sessions on paid tiers with extra session packs billed separately.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.