Launch
$19.00 /mo
Per agent per month USD, billed annually
- AI Agent
- Freddy AI Agent with 500 sessions included
- Channels
- Ticketing and shared inbox
- Self-service
- Customer portal and knowledge base
Freshdesk pricing
● Identity checkedAssistant · Vendor site 2026-10-04
Freshdesk is Freshworks customer service software that combines ticketing, shared inbox, knowledge base, and embedded Freddy AI agents and copilot features. Plans scale from email-first AI service to multilingual enterprise helpdesk with analytics, routing, and add-on AI session packs.
- Category
- Assistant
- Free access
- Not confirmed
- API access
- MCP actions sold as add-on packs on the pricing page
Understand the total cost
Freshdesk pricing & plans
Scale
$55.00 /mo
Per agent per month USD, billed annually
- Routing
- Intelligent routing and multiple SLA policies
- Reporting
- Custom dashboards and reporting
- Collaboration
- External collaborators
Enterprise
$89.00 /mo
Per agent per month USD, billed annually
- Security
- Audit logs and allowed domains or IP whitelisting
- Skills
- Skill-based routing and sandbox
- Insights
- Freddy AI Insights
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.