Alternatives
10 best Yellow alternatives
Tools that cover the same task as Yellow (assistant), ranked by how completely their pricing, free tier and API access are documented. Checked Oct 4, 2026.
- Yellow starts at
- Not listed
- Free plan
- Free plan
- API
- API available
- 01
Freshdesk
Freshdesk is Freshworks customer service software that combines ticketing, shared inbox, knowledge base, and embedded Freddy AI agents and copilot features. Plans scale from email-first AI service to multilingual enterprise helpdesk with analytics, routing, and add-on AI session packs.
Best for: Support teams adopting AI-assisted email resolution, agent copilot, and omnichannel ticketing in one Freshworks workspace.
- 02
REVE Chat
REVE Chat combines AI agents, live chat, visual chatbots, ticketing, WhatsApp campaigns, and voice bots for omnichannel customer engagement. Plans scale seats, AI conversation credits, and voice minutes for support and sales teams.
Best for: Ecommerce and service teams automating support across web chat, social, WhatsApp, email, and voice.
- 03
Desku
Desku is AI customer service software that unifies live chat, email, and social messages in one helpdesk inbox. It targets small businesses and startups with no-code AI chatbots, automation, and omnichannel support to respond faster without coding.
Best for: Small businesses and SaaS teams that need a unified AI helpdesk across chat, email, and social channels.
- 04
Salesforce Service Cloud
Salesforce Service Cloud is customer service software that combines case management, self-service, analytics, and Agentforce AI agents on one CRM platform. It supports contact centers, field service, IT service, and AI-assisted support workflows for large organizations.
Best for: Customer support, IT, and operations teams that need CRM-backed service workflows with optional AI agents across channels
- 05
ChatDaddy
ChatDaddy is a WhatsApp CRM and business automation platform unifying WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, and email. It provides broadcast campaigns, AI agents, multichannel inbox, payments, and integrations for marketing and support teams.
Best for: Growing businesses that run high-volume WhatsApp and social messaging campaigns with CRM-style automation.
- 06
Chatwoot
Chatwoot is an open-source customer support platform with cloud hosting, shared inboxes, live chat, help centers, automations, and Captain AI for copilot and assistant features. Cloud pricing is per agent with a free Hacker tier and paid plans that add channels, voice, and AI credits.
Best for: Support teams wanting an open-core Intercom alternative with optional AI copilot on hosted plans.
- 07
AI Chat
AiChat is a customer engagement platform combining AI chatbots, agentic AI, live chat, and programmable messaging channels such as WhatsApp, Messenger, and LINE. Public pricing lists Free, Solo, and Team tiers with conversation credits and agent seats.
Best for: SMB support and marketing teams deploying AI plus live chat across web widgets and social messaging apps.
- 08
KalTalk
KalTalk is an AI customer-support agent that answers from your documentation across web chat, email, and WhatsApp, using your brand tone and escalating to humans with ticket context when needed. Setup centers on uploading SOPs and guidelines, then monitoring conversations and analytics.
Best for: Support and sales teams that want a doc-grounded AI agent on live chat and email without building custom LLM pipelines.
- 09
Droxy
Droxy is an all-in-one platform to build and deploy customer-facing AI agents across website chat, phone, messaging, and social comment channels. Agents train on your site and knowledge base to answer questions, collect leads, recommend products, and hand off to humans.
Best for: Small businesses and agencies that need 24/7 AI agents across web, phone, and social inboxes without stitching together separate bot tools.
- 10
Chatisto
Chatisto provides an AI customer support agent for small teams that answers web chat and email from your docs, with human handoff, flow builder, unified inbox, and analytics. Pricing is flat per team without per-seat fees on paid tiers.
Best for: Small businesses that want affordable AI-first support on web chat and email without Intercom-scale pricing.
Yellow alternatives: common questions
What is the best free alternative to Yellow?
REVE Chat has an ongoing free plan. Free plan includes one seat, ten AI conversations per month, website and Facebook channels, and a 30-day chat history trial. Free plans change, so check the vendor before relying on one.
What is the cheapest Yellow alternative?
REVE Chat has the lowest listed starting price at $14.99/mo.
Which Yellow alternatives have an API?
Freshdesk, Salesforce Service Cloud, ChatDaddy, Chatwoot, AI Chat mention API or developer access.