Essential
$19.00 /mo
USD $19 per user per month on monthly billing
- AI Agent
- 1 AI Agent with 10 AI resolutions
- Copilot
- 5 reply suggestions and 5 AI text edits
- Channels
- Email, website chat, Messenger, and SMS
Finding the possibilities
HelpDesk
● Identity checkedImages · Vendor site 2026-10-04
HelpDesk.com is AI-powered ticketing software from Text that consolidates email, chat, Messenger, SMS, and Shopify selling workflows into one inbox. Agents get AI Agent resolutions, copilot reply suggestions, automation rules, and reporting for customer support teams.
- Category
- Images
- Free access
- 14-day free trial on paid plans with no credit card required; no permanent free tier advertised on pricing.
- API access
- Developer Program and API pages are linked from the main navigation for custom integrations.
Is HelpDesk right for you?
A good fit for
Customer support and ecommerce teams that want multichannel ticketing with bundled AI assistance and automation.
Before you choose
Essential includes one AI Agent and 10 AI resolutions; Growth raises AI limits and adds chat supervision features at higher per-user pricing.
AI helpdesk AI-empowered ticketing
HelpDesk.com centralizes customer conversations with AI agents, copilot assists, and automation so support teams resolve more tickets from one shared inbox.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| AI Agent ticketing | Pricing lists AI Agent resolutions and copilot reply suggestions bundled into support plans. | Facts sourced | 2026-10-04 |
| Multichannel inbox | Essential plan covers email, website chat, Messenger, SMS, and Shopify selling channels. | Facts sourced | 2026-10-04 |
| Automation rules | Essential includes ticketing rules, canned responses, and automated assignment. | Facts sourced | 2026-10-04 |
Understand the total cost
HelpDesk pricing & plans
Growth
$79.00 /mo
USD $79 per user per month on monthly billing
- AI Agents
- 10 AI Agents with 200 AI resolutions
- Teams
- Up to 10 teams and unlimited ticket history
- Automation
- Tag suggestions and automated tags
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Frequently asked questions
What is HelpDesk used for?
HelpDesk.com is AI-powered ticketing software from Text that consolidates email, chat, Messenger, SMS, and Shopify selling workflows into one inbox. Agents get AI Agent resolutions, copilot reply suggestions, automation rules, and reporting for customer support teams.
Does HelpDesk have a free plan?
14-day free trial on paid plans with no credit card required; no permanent free tier advertised on pricing.. This record does not confirm an ongoing free plan.
How much does HelpDesk cost?
The listed monthly price is $19.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use HelpDesk through an API?
Developer Program and API pages are linked from the main navigation for custom integrations.. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
Essential includes one AI Agent and 10 AI resolutions; Growth raises AI limits and adds chat supervision features at higher per-user pricing.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Identity and profile
Reviewed vendor source
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.