Assistant · Vendor site 2026-10-04
tawk.to is a free live-chat and customer-engagement suite combining inbox, CRM, pipelines, automations, knowledge base, activities, and a customizable chat widget. Optional paid add-ons cover AI Assist, white-label removal, and hired chat agents while core software stays free.
Small businesses that want omnichannel messaging and lightweight CRM without paying per agent for basic chat.
Revenue comes from optional add-ons such as AI Assist and branding removal; 24/7 staffing requires separate hired-agent services.
tawk.to promotes a free, agent-centric live chat platform used by millions of sites, with optional paid enhancements instead of seat-based core pricing.
What it can do
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Unified inbox | Dashboard consolidates chat, email, forms, voice, and social channels into one workspace. | Facts sourced | 2026-10-04 |
| CRM | Contact records auto-build from conversations with organizations, tags, and history. | Facts sourced | 2026-10-04 |
| Free model | Founder essay explains the product remains free while monetizing optional services and add-ons. | Facts sourced | 2026-10-04 |
Understand the total cost
Free
Free
Core live chat, CRM, knowledge base, and related workspace tools are free with no per-seat software fee.
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Explore toolThe practical questions
tawk.to is a free live-chat and customer-engagement suite combining inbox, CRM, pipelines, automations, knowledge base, activities, and a customizable chat widget. Optional paid add-ons cover AI Assist, white-label removal, and hired chat agents while core software stays free.
Core live chat, CRM, knowledge base, and related workspace tools are free with no per-seat software fee.. This record lists ongoing free access; check the plan limits before starting.
No paid monthly price is listed; this record treats the product as free to start. See the plan cards for entitlements, billing commitments and seat minimums.
Not confirmed. API access and subscription access may have different terms; consult the linked sources.
Revenue comes from optional add-ons such as AI Assist and branding removal; 24/7 staffing requires separate hired-agent services.
No retained pricing changes yet. A current price alone does not establish a historical trend.
Reviewed vendor source
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