Assistant · Vendor site 2026-10-04
Macha deploys AI agents on help desks such as Zendesk, Freshdesk, Gorgias, and Front to resolve ticket categories end to end. Agents learn from past tickets and knowledge bases, connect to commerce and productivity integrations, and include continuous evaluation with human-safe modes.
Support and operations teams that want done-for-you helpdesk agents with simulations before autonomous replies go live.
Public pricing starts at $299 per month and scales with how many tickets you want AI to solve each month.
Macha focuses on category-specific support automation with integrations, simulations, and human review paths instead of generic chat widgets.
What it can do
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Helpdesk deployments | Product pages list Zendesk, Freshdesk, Gorgias, Front, and Intercom integrations for ticket-native agents. | Facts sourced | 2026-10-04 |
| Done-for-you setup | Pricing emphasizes Macha success teams analyze tickets, build agents, and launch in safe mode within about a week. | Facts sourced | 2026-10-04 |
| Continuous evaluation | Marketing highlights grading every conversation and running simulations on closed tickets before autonomous sends. | Facts sourced | 2026-10-04 |
Understand the total cost
Listed monthly price
$299.00 /mo
Lowest sourced paid monthly price · USD
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Macha deploys AI agents on help desks such as Zendesk, Freshdesk, Gorgias, and Front to resolve ticket categories end to end. Agents learn from past tickets and knowledge bases, connect to commerce and productivity integrations, and include continuous evaluation with human-safe modes.
Start free trial advertises $50 in free credits with no credit card required.. This record does not confirm an ongoing free plan.
The listed monthly price is $299.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Documentation lists an API reference and custom HTTP tools to wire internal endpoints into agents.. API access and subscription access may have different terms; consult the linked sources.
Public pricing starts at $299 per month and scales with how many tickets you want AI to solve each month.
No retained pricing changes yet. A current price alone does not establish a historical trend.
Reviewed vendor source
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