Ignite
$499.00 /mo
12 months plus setup and usage
- Allowance
- Pay-as-you-go0.48/min;2500setup,12monthagreement.
Lacy.ai
● Identity checkedAI phone agents for service businesses · Official-source review 2026-10-09 UTC
Lacy.ai handles configured service-business calls, captures customer requirements and routes outcomes into appointments, CRM records and follow-up workflows.
- Category
- AI phone agents for service businesses
- Free access
- Free thirty-minute sales demo; no free ongoing call plan. Twelve-month agreements, one-time deployment setup and usage/add-on charges apply.
- API access
- REST API/webhooks, configured CRM/calendar, booking/handoff, outbound campaigns and workflow automation advertised. Actual connector scope depends on deployment; no account or phone route connected.
Is Lacy.ai right for you?
A good fit for
Fits service businesses able to supervise call handling, confirm consent and configure reliable human escalation and booking rules.
Before you choose
12-monthagreement allplans. USD Ignite499/month+2500setup+0.48/min,1location,2agents/3parallelcalls/2500runs/month; Growth999+3500setup,1000minutes/monththen0.38/min,10agents/50parallel/25Kruns; Scale1499+5000setup,1000minutes then0.28,2locations/25agents/100parallel/100Kruns,extralocation499. Annual optimizationcredits18/36/60 forapprovedtuning, notcallminutes. Enterprisequote. MinimumIgniteyear5988+2500=8488beforeusage. Secondarylanguage/addon/telephony chargesconfirm. SOC2comingsoon; ISO/HIPAA/GDPRclaimsunaudited. Platformillustrationssampledata. No call, signup, CRM, demo booking orvoiceclone tested.
Workflow and handoff
Define call consent and escalation rules, confirm full annual/setup/usage costs and actual integrations, test representative calls in a controlled deployment and review transcripts before expanding automation.
Pricing and practical limits
12-monthagreement allplans. USD Ignite499/month+2500setup+0.48/min,1location,2agents/3parallelcalls/2500runs/month; Growth999+3500setup,1000minutes/monththen0.38/min,10agents/50parallel/25Kruns; Scale1499+5000setup,1000minutes then0.28,2locations/25agents/100parallel/100Kruns,extralocation499. Annual optimizationcredits18/36/60 forapprovedtuning, notcallminutes. Enterprisequote. MinimumIgniteyear5988+2500=8488beforeusage. Secondarylanguage/addon/telephony chargesconfirm. SOC2comingsoon; ISO/HIPAA/GDPRclaimsunaudited. Platformillustrationssampledata. No call, signup, CRM, demo booking orvoiceclone tested.
Review method
Relevant official-source evidence reviewed individually on 2026-10-09 UTC (October 10 in India). Selected product artwork inspected visually. No hands-on vendor application test was performed. Performance, security and plan enforcement were not independently tested.
What it can do
Features & capabilities
Unknown is different from unavailable. Each fact carries its own evidence.
| Capability | Value | Evidence | Checked |
|---|---|---|---|
| Documented workflow | Lacy.ai handles configured service-business calls, captures customer requirements and routes outcomes into appointments, CRM records and follow-up workflows. | Facts sourced | 2026-10-09 |
Understand the total cost
Lacy.ai pricing & plans
Growth
$999.00 /mo
12 months plus setup/overages
- Allowance
- 1000minutes/month then0.38/min,3500setup.
Scale
$1499.00 /mo
12 months plus setup/overages
- Allowance
- 1000minutes/month then0.28/min,5000setup,2locations.
Enterprise
Custom quote
Confirm current billing
- Allowance
- Customdeployment, minutes, locations and SLA.
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Explore toolThe practical questions
Frequently asked questions
Was this product hands-on tested?
No. The listing uses dated official-source evidence and visual artwork review. Unconfirmed pricing, allowances and integrations are stated explicitly.
What is Lacy.ai used for?
Lacy.ai handles configured service-business calls, captures customer requirements and routes outcomes into appointments, CRM records and follow-up workflows.
Does Lacy.ai have a free plan?
Free thirty-minute sales demo; no free ongoing call plan. Twelve-month agreements, one-time deployment setup and usage/add-on charges apply.. This record does not confirm an ongoing free plan.
How much does Lacy.ai cost?
The listed monthly price is $499.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.
Can I use Lacy.ai through an API?
REST API/webhooks, configured CRM/calendar, booking/handoff, outbound campaigns and workflow automation advertised. Actual connector scope depends on deployment; no account or phone route connected.. API access and subscription access may have different terms; consult the linked sources.
What should I check before choosing it?
12-monthagreement allplans. USD Ignite499/month+2500setup+0.48/min,1location,2agents/3parallelcalls/2500runs/month; Growth999+3500setup,1000minutes/monththen0.38/min,10agents/50parallel/25Kruns; Scale1499+5000setup,1000minutes then0.28,2locations/25agents/100parallel/100Kruns,extralocation499. Annual optimizationcredits18/36/60 forapprovedtuning, notcallminutes. Enterprisequote. MinimumIgniteyear5988+2500=8488beforeusage. Secondarylanguage/addon/telephony chargesconfirm. SOC2comingsoon; ISO/HIPAA/GDPRclaimsunaudited. Platformillustrationssampledata. No call, signup, CRM, demo booking orvoiceclone tested.
Price history
No retained pricing changes yet. A current price alone does not establish a historical trend.
How this profile is supported
Official product information
Product identity and relevant official-source evidence reviewed individually.
Read original source ↗Costs and constraints
12-monthagreement allplans. USD Ignite499/month+2500setup+0.48/min,1location,2agents/3parallelcalls/2500runs/month; Growth999+3500setup,1000minutes/monththen0.38/min,10agents/50parallel/25Kruns; Scale1499+5000setup,1000minutes then0.28,2locations/25agents/100parallel/100Kruns,extralocation499. Annual optimizationcredits18/36/60 forapprovedtuning, notcallminutes. Enterprisequote. MinimumIgniteyear5988+2500=8488beforeusage. Secondarylanguage/addon/telephony chargesconfirm. SOC2comingsoon; ISO/HIPAA/GDPRclaimsunaudited. Platformillustrationssampledata. No call, signup, CRM, demo booking orvoiceclone tested.
Read original source ↗Facts apply to the named version and check date. Send a sourced correction if something changed.