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HubSpot Service Hub

● Identity checked

Research · Vendor site 2026-10-04

HubSpot Service Hub is customer service software with ticketing, shared inbox, knowledge base, automation, and AI agents for support teams. It connects to HubSpot Smart CRM so service reps see marketing and sales context on every conversation.

Updated 2026-10-04View sources
Official website
Category
Research
Free access
HubSpot advertises free and premium Service Hub tiers; USD monthly amounts load dynamically on pricing pages
API access
HubSpot CRM and Service Hub APIs for tickets, conversations, and knowledge base content

Is HubSpot Service Hub right for you?

A good fit for

Support and success teams already on HubSpot who want ticketing, SLAs, and AI assistance inside the same CRM record.

Before you choose

Prices and plan limits were not confirmed from the vendor; check their site before buying.

CRM-connected support

Service Hub brings conversations, automations, and self-service content into HubSpot’s Smart CRM so agents resolve issues with full customer context.

What it can do

Features & capabilities

Unknown is different from unavailable. Each fact carries its own evidence.

CapabilityValueEvidenceChecked
TicketingService Hub includes help desk ticketing tied to CRM records.Facts sourced2026-10-04
Knowledge baseProduct page highlights customer portal and knowledge base features.Facts sourced2026-10-04

Understand the total cost

HubSpot Service Hub pricing & plans

Pricing

Not listed

Official monthly price not confirmed

API
HubSpot CRM and Service Hub APIs for tickets, conversations, and knowledge base content
Explore pricing & history

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The practical questions

Frequently asked questions

What is HubSpot Service Hub used for?

HubSpot Service Hub is customer service software with ticketing, shared inbox, knowledge base, automation, and AI agents for support teams. It connects to HubSpot Smart CRM so service reps see marketing and sales context on every conversation.

Does HubSpot Service Hub have a free plan?

HubSpot advertises free and premium Service Hub tiers; USD monthly amounts load dynamically on pricing pages. This record does not confirm an ongoing free plan.

How much does HubSpot Service Hub cost?

A listed monthly price has not been confirmed. See the plan cards for entitlements, billing commitments and seat minimums.

Can I use HubSpot Service Hub through an API?

HubSpot CRM and Service Hub APIs for tickets, conversations, and knowledge base content. API access and subscription access may have different terms; consult the linked sources.

What should I check before choosing it?

Prices and plan limits were not confirmed from the vendor; check their site before buying.

Price history

No retained pricing changes yet. A current price alone does not establish a historical trend.

How this profile is supported

Facts apply to the named version and check date. Send a sourced correction if something changed.