Gorgias

● Identity checked

Writing · Vendor site 2026-10-04

Gorgias is a conversational AI and helpdesk platform built for ecommerce, unifying Shopify data, support tickets, and an AI Agent that automates routine conversations while assisting humans on complex cases.

Updated 2026-10-04View sources

Official website

Category: Writing
Free access: Free trial available on pricing CTAs without requiring a credit card on select tiers
API access: Not confirmed

Is Gorgias right for you?

A good fit for

Shopify-heavy brands that want revenue-aware support automation in one inbox.

Before you choose

overages and AI Agent fees add to the base helpdesk price.

Conversational AI for ecommerce

Gorgias combines support agents, customer data, workflows, and AI to drive revenue-aware conversations across the customer journey for online retailers.

What it can do

Features & capabilities

Unknown is different from unavailable. Each fact carries its own evidence.

Capability	Value	Evidence	Checked
Ecommerce focus	Homepage targets Shopify brands with unified inbox and live store data.	Facts sourced	2026-10-04
AI Agent	Marketing highlights AI Agent trained on brand voice for automated resolutions and upsells.	Facts sourced	2026-10-04
Pricing	Pricing page lists Starter at $40/month billed monthly with ticket and automation allotments.	Facts sourced	2026-10-04

Understand the total cost

Gorgias pricing & plans

Starter

$40.00 /mo

Billed monthly; cancel anytime

Tickets: 50 tickets per month included
Automation: 30 automated interactions included
AI Agent: AI Agent available on every plan

Basic

$90.00 /mo

Monthly list price; annual billing discount available

Tickets: 300 tickets per month included
Automation: 30 automated interactions included
Positioning: For growing brands outpacing team capacity

Pro

$550.00 /mo

Monthly list price; annual billing discount available

Tickets: 2,000 tickets per month included
Automation: 190 automated interactions included
Analytics: Revenue analytics for scaling brands

Explore pricing & history

Alternatives to Gorgias

View all ↗

Askful

Askful adds AI-generated product Q&A widgets to ecommerce product pages for Shopify, Magento, and WooCommerce. It pulls answers from catalog data, policies, and reviews to reduce repetitive tickets and recover hesitant shoppers, with native store integrations.

Explore tool

Dropgenius

Dropgenius is an AI-powered Shopify dropshipping store builder that generates a customized store with winning products, premium themes, and supplier integrations. The site highlights US/EU suppliers, AliExpress sourcing, preloaded product catalogs, and 24/7 chat support on higher tiers.

Explore tool

Machined

Machined automates SEO content clusters with keyword discovery, interlinked articles, citations, and bulk publishing to CMS platforms such as WordPress. The platform targets agencies and marketers who want researched article groups instead of one-off AI posts.

Explore tool

The practical questions

Frequently asked questions

What is Gorgias used for?

Does Gorgias have a free plan?

Free trial available on pricing CTAs without requiring a credit card on select tiers. This record does not confirm an ongoing free plan.

How much does Gorgias cost?

The listed monthly price is $40.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.

Can I use Gorgias through an API?

Not confirmed. API access and subscription access may have different terms; consult the linked sources.

What should I check before choosing it?

overages and AI Agent fees add to the base helpdesk price.

Price history

Date	Entry plan change	Observation
2026-10-04	$10 → $40	Entry paid monthly commitment changed in a reviewed publication. Source ↗

How this profile is supported

Identity and profile

Reviewed vendor source

Read original source ↗

2026-10-04

Facts apply to the named version and check date. Send a sourced correction if something changed.