Fernand

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Assistant · Vendor site 2026-10-04

Fernand is a customer support platform aimed at SaaS founders, combining shared inbox, live chat, knowledge base, and an included AI agent. The pricing page keeps core channels free while charging per active human agent on the paid tier.

Updated 2026-10-04View sources

Official website

Category: Assistant
Free access: Free plan is $0 forever with email, live chat, knowledge base, unlimited seats, and up to 100 outbound messages per month.
API access: Marketing references API and developer documentation at developers.getfernand.com for integrations and automation.

Is Fernand right for you?

A good fit for

Bootstrapped SaaS teams that want a lightweight helpdesk with AI assistance without enterprise helpdesk pricing.

Before you choose

Free plan caps custom domains, inboxes, AI training data, and monthly sent messages; paid tier bills per active human who can reply.

Support for SaaS founders

Fernand bundles inbox, chat, docs, and AI assistance with a generous free tier and a simple per-active-human upgrade for teams that outgrow branding limits.

What it can do

Features & capabilities

Unknown is different from unavailable. Each fact carries its own evidence.

Capability	Value	Evidence	Checked
Free core channels	Pricing states email, live chat, and knowledge base are free on the $0 plan.	Facts sourced	2026-10-04
AI agent included	Homepage and pricing say an AI agent is included and can be trained on the free tier.	Facts sourced	2026-10-04
Per-human paid tier	Paid plan is listed at $29 per active human per month rather than per seat purchased upfront.	Facts sourced	2026-10-04

Understand the total cost

Fernand pricing & plans

Free

Listed as $0 forever with no credit card on the pricing page.

Channels: Email, live chat, and knowledge base included
Messages: Send 100 messages per month on the free plan
Seats: Unlimited seats on both plans per pricing FAQ

Do more

$29.00 /mo

Listed at $29 per active human per month on the pricing page.

Billing model: Charges each active human who can reply to customers
Branding: Removes Sent via Fernand footer per pricing copy

Explore pricing & history

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The practical questions

Frequently asked questions

What is Fernand used for?

Does Fernand have a free plan?

Free plan is $0 forever with email, live chat, knowledge base, unlimited seats, and up to 100 outbound messages per month.. This record lists ongoing free access; check the plan limits before starting.

How much does Fernand cost?

The listed monthly price is $29.00 USD at monthly billing. See the plan cards for entitlements, billing commitments and seat minimums.

Can I use Fernand through an API?

Marketing references API and developer documentation at developers.getfernand.com for integrations and automation.. API access and subscription access may have different terms; consult the linked sources.

What should I check before choosing it?

Free plan caps custom domains, inboxes, AI training data, and monthly sent messages; paid tier bills per active human who can reply.

Price history

No retained pricing changes yet. A current price alone does not establish a historical trend.

How this profile is supported

Identity and profile

Reviewed vendor source

Read original source ↗

2026-10-04

Facts apply to the named version and check date. Send a sourced correction if something changed.