Alternatives
10 best CX Genie alternatives
Tools that cover the same task as CX Genie (assistant), ranked by how completely their pricing, free tier and API access are documented. Checked Oct 4, 2026.
- CX Genie starts at
- $39.99/mo
- Free plan
- Free plan
- API
- API unknown
- 01
Desku
Desku is AI customer service software that unifies live chat, email, and social messages in one helpdesk inbox. It targets small businesses and startups with no-code AI chatbots, automation, and omnichannel support to respond faster without coding.
Best for: Small businesses and SaaS teams that need a unified AI helpdesk across chat, email, and social channels.
- 02
Chative
Chative is an ecommerce customer messaging platform with live chat, AI agents, omnichannel inbox, and CRM features built for online stores. It automates FAQs, order tracking, product recommendations, cart recovery, and team collaboration across chat channels.
Best for: Ecommerce merchants and support teams who want AI-assisted sales chat, order context, and multichannel inbox tooling.
- 03
Hoory
Hoory AI is an all-in-one customer support portal that combines ticketing, live chat, and AI assistants for handling customer conversations. Plans add shared channels, multilingual support, help centers, and bundled AI conversation credits with per-conversation overage pricing after included credits are used.
Best for: Support teams and small businesses that want affordable AI-assisted chat, ticketing, and contact management in one workspace.
- 04
Dapta
Dapta provides AI voice and text agents for SMB sales workflows, including reception, lead qualification, follow-ups, and customer support. Teams connect CRMs such as HubSpot, GoHighLevel, or Salesforce to automate calls, WhatsApp messages, and sequences.
Best for: SMB sales, operations, and support leaders who want callable and text AI agents without building telephony from scratch.
- 05
Salesforce Service Cloud
Salesforce Service Cloud is customer service software that combines case management, self-service, analytics, and Agentforce AI agents on one CRM platform. It supports contact centers, field service, IT service, and AI-assisted support workflows for large organizations.
Best for: Customer support, IT, and operations teams that need CRM-backed service workflows with optional AI agents across channels
- 06
AIHelp
AIHelp is a customer-support platform for mobile apps and websites combining in-app messaging, AI chatbots, smart forms, help centers, and automation. It targets games and apps that need SDK-based support, ticketing workflows, and optional AI Premium capabilities such as bots and push notifications.
Best for: Mobile game and app publishers plus web teams that want in-app chat, bots, and help-center tooling in one support stack.
- 07
Chatisto
Chatisto provides an AI customer support agent for small teams that answers web chat and email from your docs, with human handoff, flow builder, unified inbox, and analytics. Pricing is flat per team without per-seat fees on paid tiers.
Best for: Small businesses that want affordable AI-first support on web chat and email without Intercom-scale pricing.
- 08
AI Chat
AiChat is a customer engagement platform combining AI chatbots, agentic AI, live chat, and programmable messaging channels such as WhatsApp, Messenger, and LINE. Public pricing lists Free, Solo, and Team tiers with conversation credits and agent seats.
Best for: SMB support and marketing teams deploying AI plus live chat across web widgets and social messaging apps.
- 09
GhostChat
GhostChat is a lightweight live chat widget and AI chatbot for websites with privacy-first positioning. Plans scale seats, sites, history retention, translation, webhooks, and optional AI replies trained from site content.
Best for: Small businesses and site owners who want embedded chat with optional AI assistance without heavyweight support suites.
- 10
Asa.Team
Asa.Team delivers clock-ins, automatic timesheets, and project intelligence inside Microsoft Teams, Slack, and Telegram chats. The platform tracks punctuality, Kanban boards, AI assistant messages, and wellness signals for distributed teams without per-seat pricing on paid company plans.
Best for: Remote teams that already live in chat apps and want time tracking plus AI project summaries billed per company.
CX Genie alternatives: common questions
What is the best free alternative to CX Genie?
Desku has an ongoing free plan. Free plan at $0 per month with website chat widget, 2 agents, 200 customer profiles, and one shared inbox Free plans change, so check the vendor before relying on one.
What is the cheapest CX Genie alternative?
GhostChat has the lowest listed starting price at $5/mo, compared with $39.99/mo for CX Genie.
Which CX Genie alternatives have an API?
Chative, Dapta, Salesforce Service Cloud, AIHelp, Chatisto mention API or developer access.